Privacy Policy

Effective Date: 10/02/2025 1. Introduction Welcome to WChat (https://wchat.in/). We provide WhatsApp Business API services to help businesses enhance their customer communication. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services. By using WChat, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services. 2. Information We Collect We collect different types of information to provide and improve our services: A. Information You Provide Directly Personal Information: Name, email address, phone number, company name, and other business details when signing up or contacting us. Billing Details: Payment-related information for service subscriptions. Chat Data: Conversations sent through our API, but we do not store message content beyond the required processing. B. Information We Collect Automatically Usage Data: IP address, browser type, device information, and time spent on our website. Cookies & Tracking Technologies: We use cookies to improve user experience and analyze site traffic. 3. How We Use Your Information We use the collected data for the following purposes: To provide WhatsApp Business API services. To verify your business for WhatsApp API approval. To process payments and manage subscriptions. To send notifications, updates, and service-related messages. To improve and personalize your experience. To comply with legal obligations. 4. Data Sharing and Disclosure We do not sell, rent, or trade your personal information. However, we may share it with: WhatsApp/Facebook (Meta): For API verification and compliance. Payment Processors: To handle transactions securely. Third-Party Service Providers: For hosting, analytics, and customer support. Legal Authorities: If required by law or to protect our rights. All third parties are required to protect your information and use it only for the agreed purpose. 5. Data Security We implement strong security measures to protect your data, including: Encryption of sensitive information. Secure access controls and authentication. Regular system monitoring and security audits. However, no online service is 100% secure, so we recommend using strong passwords and keeping your login credentials confidential. 6. Data Retention We retain your information only as long as necessary for: Providing services. Fulfilling legal obligations. Resolving disputes and enforcing policies. Once data is no longer needed, we securely delete or anonymize it. 7. Your Rights and Choices You have the right to: Access, update, or correct your personal information. Request data deletion (subject to legal requirements). Opt out of marketing communications. Disable cookies through your browser settings. To exercise these rights, contact us at [Insert Contact Email]. 8. Third-Party Links Our website may contain links to third-party websites, including WhatsApp/Facebook. We are not responsible for their privacy policies and recommend reviewing their terms before sharing personal data. 9. Changes to This Privacy Policy We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes means you accept the revised policy. 10. Contact Us For any privacy-related concerns, please contact: 📧 Email: info@wchat.in 📍 Address: Parijat Complex, Fraser Road, Dak Bunglow, Patna (Bihar) , India 📞 Phone: +91-8877231111